Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind the quality of our Expert Advisors. If you're not completely satisfied within the first 30 days of your purchase, we'll provide a full refund, no questions asked.

2. Refund Eligibility

3. How to Request a Refund

1. Contact our support team at [Your Support Email] with your order details
2. Include the following information:
   • Order ID or purchase confirmation
   • License key (if issued)
   • Reason for refund request
   • Date of purchase
3. Our team will review your request within 24 hours
4. Refund will be processed if eligibility requirements are met
5. You will receive confirmation once the refund is processed

4. Refund Processing Time

• Review Time: 24 hours to process your refund request
• Processing Time: 3-5 business days for the refund to appear in your account
• Bank Transfer: May take 5-10 business days depending on your bank
• Notification: You'll receive email confirmation when refund is processed

5. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refund posted to your card (3-5 business days)
• PayPal: Refund sent to your PayPal account (1-3 business days)
• Bank Transfer: Refund sent to your bank account (5-10 business days)
• Crypto: Refund sent to your original wallet (1-2 business days)

6. Technical Support vs Refunds

7. License Activation Policy

What constitutes activation?

• Entering the license key in MetaTrader
• Successfully connecting to our validation server
• Receiving confirmation that the license is active
• Using the EA to place trades (even paper/demo trades)

8. Partial Refunds

We do not offer partial refunds. Our policy is all-or-nothing to keep things simple and fair. If you qualify for a refund, you'll receive 100% of your purchase amount back.

9. Subscription Cancellations

If you have an active subscription, you can cancel at any time:

• Immediate Cancellation: No further charges will be processed
• Prorated Refunds: Available for unused subscription time
• Access Continues: Until the end of your current billing period
• Support Continues: Full support during your subscription period

10. Exceptions and Special Cases

In rare circumstances, we may make exceptions to this refund policy at our discretion:

• Technical Issues: If we cannot resolve critical technical problems
• Service Disruptions: Extended outages affecting EA functionality
• Account Issues: Problems preventing proper license activation
• Special Circumstances: Case-by-case review for legitimate issues

11. Contact Information

12. Policy Updates

This refund policy may be updated periodically. Any changes will be posted on this page and will apply to purchases made after the effective date of the change. Existing purchases will be governed by the policy in effect at the time of purchase.